PRIVACY POLICY

PRIVACY POLICY

Version: 1.0

Effective date: 2026-04-17

Website: www.esvo.gg

Contact: info@esvo.gg

Support: support@esvo.gg

1. INTRODUCTION

This Privacy Policy explains how personal data is collected, used, stored, shared, and protected when you use www.esvo.gg and ESVO services.

The ESVO website and related services are operated by:

Controller: Vaidas Lušikas

Business form: Natural person operating individual activity in Lithuania

Country: Lithuania

Website: www.esvo.gg

Contact email: info@esvo.gg

Support email: support@esvo.gg

For the purposes of this Privacy Policy, “ESVO”, “we”, “us”, “our”, “Website”, “Platform”, and “Services” refer to the operator of www.esvo.gg.

By using the Website, purchasing an Esports Pass, registering for tournaments, submitting information, contacting support, or participating in ESVO activities, you acknowledge that your personal data will be processed as described in this Privacy Policy.

2. WHAT ESVO DOES

ESVO is an independent esports platform for competitive gaming, tournaments, player rankings, team rankings, Esports Passes, prize eligibility, and related digital services.

ESVO currently supports World of Tanks players from the following game regions:

- Europe / EU;

- North America / NA;

- Asia / ASIA.

ESVO is not affiliated with, endorsed by, sponsored by, approved by, maintained by, operated by, or officially connected with Wargaming Group Limited, Wargaming.net, World of Tanks, or any related Wargaming entity.

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data, depending on how you use ESVO.

3.1. Contact and identity data

We may collect:

- first name and last name;

- email address;

- country or region;

- city, where provided;

- phone number, where provided;

- parent or legal guardian contact details, where required;

- communication records with ESVO.

3.2. Account, player, and tournament data

We may collect:

- World of Tanks nickname;

- game region;

- player account ID;

- clan or team information;

- tournament registrations;

- team registrations;

- match results;

- rankings;

- points;

- prize eligibility status;

- fair play or dispute information;

- tournament communication records.

3.3. Esports Pass data

When you purchase or use an Esports Pass, we may process:

- selected Esports Pass plan;

- purchase date;

- activation date;

- expiration date;

- Esports Pass code;

- PIN code;

- pass status;

- usage records;

- delivery confirmation;

- fraud or abuse indicators;

- refund or dispute records.

3.4. Payment and billing data

When you make a purchase, we may process:

- order details;

- transaction ID;

- payment status;

- invoice or receipt information;

- billing name;

- billing email;

- payment method type;

- refund records;

- chargeback or payment dispute records.

We do not intentionally store full bank card numbers. Card payments are normally processed by third-party payment providers.

3.5. Prize and payout data

If you qualify for a prize, we may collect:

- payout method;

- PayPal email address;

- cryptocurrency wallet address;

- prize amount;

- prize type;

- payout status;

- identity or eligibility verification data, where required;

- parent or guardian verification data for minors, where required;

- tax or compliance information, where required by law.

3.6. Technical and device data

When you visit the Website, we may automatically collect:

- IP address;

- browser type and version;

- device type;

- operating system;

- time zone;

- pages viewed;

- date and time of visit;

- referral source;

- approximate location based on IP address;

- cookies and similar technologies;

- interaction with Website features.

3.7. Support and communication data

When you contact ESVO, we may process:

- email messages;

- support requests;

- complaint details;

- screenshots or evidence submitted by you;

- tournament dispute information;

- communication history.

3.8. Publicly available game data

ESVO may retrieve or display game-related information from publicly available sources, public APIs, tournament results, or user submissions.

This may include:

- player nickname;

- player account ID;

- clan or team information;

- game region;

- player statistics;

- rankings;

- tournament performance;

- match results.

4. WHY WE PROCESS PERSONAL DATA

We process personal data for the following purposes:

4.1. To provide ESVO services

We process data to:

- operate the Website;

- deliver Esports Passes;

- send access codes and PIN codes;

- activate and manage Esports Passes;

- register players and teams;

- organize tournaments;

- maintain rankings;

- display tournament results;

- provide support.

Legal basis: performance of a contract or steps prior to entering into a contract.

4.2. To process payments and orders

We process data to:

- accept payments;

- confirm orders;

- issue receipts or invoices;

- manage refunds;

- handle failed payments;

- prevent chargeback abuse;

- maintain accounting records.

Legal basis: performance of a contract, legal obligation, and legitimate interests.

4.3. To manage prizes and payouts

We process data to:

- verify prize eligibility;

- process PayPal payouts;

- process cryptocurrency rewards;

- verify payment details;

- prevent fraud;

- manage prize disputes;

- comply with legal or tax obligations.

Legal basis: performance of a contract, legal obligation, and legitimate interests.

4.4. To maintain fair play and platform integrity

We process data to:

- detect cheating;

- detect match fixing;

- detect account sharing;

- detect fraudulent registrations;

- investigate disputes;

- enforce tournament rules;

- prevent unauthorized use of Esports Pass codes;

- protect ESVO users and the platform.

Legal basis: legitimate interests and performance of a contract.

4.5. To communicate with users

We process data to:

- respond to support requests;

- send order confirmations;

- send pass delivery notices;

- send tournament updates;

- send prize-related information;

- send important service notices;

- respond to legal or privacy requests.

Legal basis: performance of a contract, legitimate interests, and legal obligation.

4.6. To improve and secure the Website

We process technical data to:

- maintain Website security;

- detect misuse;

- prevent attacks;

- analyze Website performance;

- fix technical errors;

- improve user experience.

Legal basis: legitimate interests.

4.7. To send marketing communications

If you subscribe to newsletters or marketing messages, we may use your email address to send ESVO updates, tournament announcements, offers, or related information.

Legal basis: consent, unless another lawful basis applies.

You may unsubscribe at any time.

5. PUBLIC RANKINGS AND TOURNAMENT INFORMATION

ESVO may publicly display certain esports-related information, including:

- player nickname;

- team name;

- clan name;

- game region;

- ranking position;

- points;

- tournament results;

- prize category;

- match history;

- team performance.

This information is displayed to operate competitive rankings, tournament results, and esports records.

We do not intentionally publish private contact details such as email address, PayPal account, cryptocurrency wallet address, phone number, billing information, or personal documents.

6. MINORS

ESVO may allow minors to participate in esports tournaments where permitted by applicable law and tournament rules.

If you are under 18, you may need permission from a parent or legal guardian to use ESVO services, participate in tournaments, purchase an Esports Pass, or claim certain prizes.

If you are under 14 and the processing of your personal data is based on consent, consent must be provided or authorized by your parent or legal guardian where required by applicable law.

Where a minor wins a prize, ESVO may require:

- parent or legal guardian consent;

- verification of the parent or guardian;

- alternative lawful payout arrangements;

- additional documentation before prize delivery.

We may refuse, delay, or modify prize delivery if we cannot verify lawful prize delivery conditions for a minor.

7. COOKIES AND SIMILAR TECHNOLOGIES

ESVO may use cookies and similar technologies to:

- operate the Website;

- remember user preferences;

- maintain security;

- analyze Website traffic;

- detect misuse;

- improve Website functionality;

- support payment or checkout functionality;

- measure performance.

Cookies may include:

- strictly necessary cookies;

- functional cookies;

- analytics cookies;

- security cookies;

- marketing cookies, where used.

Where required by law, we will ask for your consent before using non-essential cookies.

You can usually control cookies through your browser settings. If you disable cookies, some Website features may not work properly.

8. WHO WE SHARE PERSONAL DATA WITH

We may share personal data with third parties where necessary for the operation of ESVO services.

This may include:

- hosting providers;

- payment processors;

- PayPal or other payout providers;

- cryptocurrency wallet or payment infrastructure providers, where used;

- email service providers;

- analytics providers;

- security and anti-fraud service providers;

- tournament administrators;

- support tools;

- legal, accounting, or tax advisers;

- public authorities, where required by law;

- sponsors or prize partners, where necessary to deliver a prize.

We only share personal data where there is a valid reason to do so.

We do not sell personal data.

9. INTERNATIONAL DATA TRANSFERS

Some service providers used by ESVO may be located outside the European Economic Area (EEA), including in countries such as the United States or other jurisdictions.

Where personal data is transferred outside the EEA, we will use appropriate safeguards where required, such as:

- European Commission adequacy decisions;

- Standard Contractual Clauses;

- contractual safeguards;

- other mechanisms permitted by applicable data protection law.

10. HOW LONG WE KEEP PERSONAL DATA

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

General retention periods:

- Esports Pass records: for the active pass period and a reasonable period after expiration for support, fraud prevention, dispute handling, and legal protection;

- order, invoice, accounting, and payment records: for the period required by applicable accounting, tax, and legal obligations;

- tournament registrations and results: for as long as needed to maintain tournament history, rankings, records, and dispute evidence;

- prize and payout records: for as long as needed for prize delivery, tax, fraud prevention, dispute handling, and legal compliance;

- support messages: for as long as needed to resolve the issue and maintain evidence of communication;

- marketing data: until you withdraw consent or unsubscribe;

- technical logs and security records: for a limited period needed for security, fraud prevention, and technical maintenance, unless a longer period is required due to an investigation or legal claim.

We may anonymize data so that it can no longer identify a person. Anonymized data may be kept and used for statistics, analysis, rankings history, or platform improvement.

11. DATA SECURITY

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

- access controls;

- password protection;

- limited access to personal data;

- secure hosting;

- encryption where appropriate;

- monitoring for misuse;

- backup and recovery measures;

- anti-fraud checks.

However, no internet-based service can be guaranteed to be completely secure.

Users are responsible for protecting their own email accounts, passwords, Esports Pass codes, PIN codes, PayPal accounts, cryptocurrency wallets, and other credentials.

12. YOUR RIGHTS

If the GDPR or similar data protection laws apply to you, you may have the following rights:

- right to be informed about how your personal data is processed;

- right of access to your personal data;

- right to rectification of inaccurate or incomplete data;

- right to erasure of personal data in certain circumstances;

- right to restriction of processing;

- right to data portability;

- right to object to processing based on legitimate interests;

- right to withdraw consent where processing is based on consent;

- right not to be subject to certain decisions based solely on automated processing.

To exercise your rights, contact us at:

info@esvo.gg

We may need to verify your identity before responding to your request.

We normally respond to valid requests within one month. If the request is complex or if we receive many requests, this period may be extended where permitted by law.

Some rights may be limited where we must keep data for legal, tax, accounting, fraud prevention, dispute resolution, tournament integrity, or security reasons.

13. AUTOMATED DECISION-MAKING

ESVO does not currently make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

We may use technical tools to detect suspicious activity, fraud, abuse, or security risks. Final enforcement decisions may involve human review where appropriate.

14. MARKETING COMMUNICATIONS

If you subscribe to ESVO marketing communications, we may send you emails about tournaments, Esports Passes, platform updates, offers, or related esports content.

You may unsubscribe at any time by using the unsubscribe link, where available, or by contacting:

info@esvo.gg

Service-related messages, such as order confirmations, pass delivery, tournament notices, prize notices, security messages, or legal updates, are not considered marketing and may still be sent where necessary.

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites, platforms, payment providers, cryptocurrency exchanges, wallets, Discord servers, social media pages, sponsors, or partner services.

ESVO is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policies of third-party services before using them.

16. LEGAL DISCLOSURE

We may disclose personal data if required or permitted by law, including:

- to comply with legal obligations;

- to respond to lawful requests from public authorities;

- to protect ESVO rights;

- to protect user safety;

- to prevent fraud;

- to investigate misuse or illegal activity;

- to enforce Terms of Service or Tournament Rules;

- to defend legal claims.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will be published on www.esvo.gg.

The effective date at the top of this Privacy Policy shows when the latest version became effective.

If we make material changes, we may notify users where appropriate.

18. COMPLAINTS

If you believe that your personal data has been processed unlawfully, you may contact us first at:

info@esvo.gg

If you are in Lithuania or the European Union, you also have the right to lodge a complaint with the competent data protection authority.

In Lithuania, the supervisory authority is:

State Data Protection Inspectorate

Website: vdai.lrv.lt

19. CONTACT

For privacy-related questions, requests, or complaints, contact:

Email: info@esvo.gg

Support: support@esvo.gg

Website: www.esvo.gg